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In the unlikely situation that you wish to return your goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will accept the return of goods sent back to us within 14 days of receipt. Please note, Buyer pays return postage. In other cases, you have a right to return goods back to us under the Consumer Rights Act 2015. Please note, we provide 30 days warranty for our products, please contact with manufacturer after this period if you have an issue with product.
If the unwanted items are returned in their original condition including tags & packaging, we will refund you any money which you have paid us for those items, or offer you an alternative product of similar value as a replacement if required. You will be responsible for the payment of the return postage of the unwanted goods and our original postage costs/handling fee to you. Refunds on items with which had Free Delivery will be charged the normal delivery costs once goods are returned.
We recommend that all returns are sent by recorded delivery for your safety. We will not take responsibility for returned items if they are lost in the post
We cannot offer refunds on any items that have been marked on sale or discounted and customer is due to pay shipping charges of sending it back out
On the bottom of your invoice will be a returns and exchange form which you can fill in to inform us of what you would like us to do with your item once it has been returned please include this when returning your package, if you have lost your invoice please write a note including your full name, address and telephone number and any information that will help us process your return promptly.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please note, the international shipment is subject of handling fee. In most cases, we're using a Royal Mail service, but we can change it depend of destination and weight of goods.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.
Please note, it's buyer responsibility to provide the full and correct address for delivery. For UK - address must be listed in Royal Mail database. Sorry, we do not deliver to PO Box. We do not take any responsibility for delivery if a buyer fails to do so. I.e. provided wrong address/undeliverable, or address not in Royal Mail database. All refunds or replacements will be send/made only after the results of Royal Mail investigation in line with Royal Mail Terms and Conditions, and schedule.
The following may affect the amount you have been refunded: the delivery charge, which would only be refunded under cancelled orders made under Distance Selling Regulations or if the goods are faulty. Or any discounts that have been applied at the time of sale, which may not now be applicable.
If you have any questions about any of these terms and conditions please do not hesitate to contact us via firstname.lastname@example.org.